Refund and Retun Policy

Effective Date: 25-04-2023

Thank you for shopping with Smart Tech Point. We want you to have a satisfying shopping experience, and we are committed to providing you with the best products and services. Please read our Refund and Return Policy carefully to understand our procedures for returns and refunds.

1. Returns Eligibility

1.1. We accept returns for products that are defective, damaged, or not as described. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

1.2. Returns for reasons other than defects, damage, or misdescription may be considered at our discretion. Contact our customer support to discuss the situation.

2. Requesting a Return

2.1. To initiate a return, please contact our customer support within [X] days of receiving the product. You can reach us at [customer support email/phone number].

2.2. Please provide your order number, a description of the issue, and clear photos of the product showing the defect or damage.

3. Return Process

3.1. Once your return request is approved, we will provide you with instructions on how to return the product. Please ensure the item is securely packed to prevent further damage during transit.

3.2. You will be responsible for shipping costs associated with returning the product, unless otherwise specified by our customer support team.

4. Inspection and Refund

4.1. Upon receiving the returned item, we will inspect it to verify the issue. If the product is found to be defective, damaged, or not as described, we will process a refund or replacement, as per your preference.

4.2. Refunds will be issued using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to reflect in your account.

5. Non-Refundable Items

5.1. Certain items are non-refundable, including but not limited to:

  • Downloadable products (e.g., software, digital content)
  • Gift cards or vouchers
  • Items that are damaged due to misuse, negligence, or unauthorized modifications

6. Exchange Policy

6.1. If you wish to exchange a product for the same item, please contact our customer support. Exchanges are subject to product availability.

7. Contact Us

7.1. If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Smart Tech Point Bolivodro Bazar, EPZ-1349, Ashulia, Savar, Dhaka, Bangladesh. Phone: 01977682296 Email:

By making a purchase from Smart Tech Point, you acknowledge that you have read, understood, and agreed to our Refund and Return Policy. This policy is subject to change without notice, and the version posted on our website will be the most current.

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